Title
Innovation and performance in services : are we measuring them correctly?
Language
English
Author
Giuliana Battisti
Co-author
Adrian Kuah
Co-author
Yougesh Dwivedi
Co-author
Cristiana Lages

performance measurement; service innovation; service performance; services

Publisher
Advanced Institute of Management
Date of publication
01 September 2010
TitleOfBulletin
Executive briefing series